LOKO AI
SUPPORT

Caretaker ATD

Kiosk
What is the Caretaker ATD® Kiosk?
How does the Caretaker ATD® Kiosk work?
What are the specifications of the Caretaker ATD® Kiosk?
User Manuals
Getting Started
How to configure the hardware to use the Caretaker ATD®?
How to plug in the Caretaker ATD®?
How to power on the Caretaker ATD®?
How to angle the Caretaker ATD®’s Fingerprint resistant shell?
How to plug in the Blackbody?
How to turn on the Blackbody?
How to configure the Blackbody?
Cleaning your Caretaker ATD®
How do we detect body temperature through thermal imaging?
How does thermal imaging work?
Customer Support Contact Information
Inside the


ATD Kiosk
How to open the Fingerprint resistant shell containing the Microsoft Surface Tablet?
How to open the back panel to access the inside of the Caretaker ATD® Kiosk?
What’s the hardware behind the back panel of the Caretaker ATD® Kiosk?
Dimensions


of the


ATD Kiosk
How to set up the dimensions of the Caretaker ATD® Kiosk with the Backdrop and Blackbody?
Why using exact measurements for the positioning of the Caretaker ATD®/Backdrop/Blackbody is important?
What's the distance a user can stand from the Caretaker ATD®?
Where to position the Caretaker ATD®?

Where to position the Backdrop?
Why do we use the Backdrop?
Where to position the Blackbody?

Why do we use the Blackbody?
Configuring


the


ATD Kiosk


Software
How to configure the software to be able to use the Caretaker ATD® Kiosk?
Why is there a 25 minute countdown screen?
Updates & downloads
Troubleshooting


the


ATD Kiosk
Experiencing a gray screen where the thermal image was meant to be?
Experiencing lag with the Caretaker ATD® software?

How to reboot the Microsoft Surface Tablet?
Online


Features &


Alert Controls
How to access online features & alert controls?
What are alert controls?

What features are included in the Loko Secure Cloud?